Job Description

Job Title:   Technical Sales Representative

Reports To:   Sales Manager- US Department:  

Summary: Responsible for identifying new commercial opportunities, achievement of aftermarket sales growth and to maximize profitability for Service Business Line in the Americas market area.

 Duties and Responsibilities:

1. Develop a market area business plan and sales strategy, in conjunction with the Sales Area VP and Equipment Sales Team, that complies with long term strategic objectives.
2. Conduct analyses of the market, customers, competition, latest trends, challenges and product developments to identify sales and training opportunities.
3. Identifies customer needs for after-market support.
4. Establish a sales and marketing program to offer field service contracts for new and existing machines.
5. Identify and promote equipment rental opportunities.
6. Seeking, promoting and sale of training opportunities including operator simulator training.
7. Cultivate effective business relationships with the decision makers in key accounts.
8. Preparing proposals and presentations in conjunction with Account Managers to support the achievement of major sales projects.
9. Provide feedback to engineering & production regarding product quality, parts reliability, and service and understanding customer requirements in the market.
10. Acts as the liaison between customer service department and customer to resolve technical problems and address customer concerns.
11. Prepares spare parts recommendations for all new equipment sold in the USA.
12. Works with Account Managers and Service BL Management to plan stocking levels and critical components in warehouses and on site to meet customer expectations.
13. Regularly visits all assigned customers in territory to observe operation, and obtain feedback on equipment’s performance, customer support, field service requirements and issues.
14. Work with Sales Team to maintain customer equipment and key contact database.
15. Work with International to develop sales and marketing tools that directly address individual customer equipment and needs.
16. Have a thorough understanding of the competition’s strengths and weaknesses.
17. Develop and collect market knowledge. Identify and review competition sources and to relay this information to the Sales and Service Teams.
18. Work with Service Coordinator to maintain fleet register for the assigned area.
19. Is a key member of the North American Technical Committee.
20. Perform other related duties as assigned.

Skills: Management and Organizational Oral, Written and Technical Communication Customer Service Computer Program (Word, Excel, ERP) and Math Aptitude Business professional Time Management Ability to Negotiate and communicate with diplomacy Sprayed Concrete Expertise Explosives charging background Education/Experience:

• Education level of Grade 12 or Equivalent. Technical or college degree a plus.
• At least 5 years of experience with underground mining / tunneling equipment in a technical role.
• Must be willing and able to travel domestically and throughout North America as needed.
• Candidate must have effective communication skills with all levels of workers and customers.
• Must be a self-starter and able to work with little supervision.

Job Type: Technical Sales Rep. Total Experience: +5 years Number of Openings: 1 Location: Elko, NV.